Support for digital products
We are here when something gets stuck.
Are you using an app, Web-App or website by Funkenatelier and have a question, an idea or a technical issue? Send us a message – a few details will help us assist you as quickly as possible.
Before you write
Three quick steps.
- Check that you are using the latest version, or reload the website.
- Restart the app or browser and then restart your device.
- Note the product name, version or URL, plus your device, operating system and browser.
Privacy
Please do not send passwords or sensitive personal information. We only ask for details that are genuinely needed to handle your request.
Frequently asked
Short answers.
What should I include in my request?
Please provide the product or website, version or URL, device, operating system, browser and the steps that lead to the issue. A screenshot can help, but should not reveal unnecessary personal information.
Can I suggest a feature?
Yes. It is most helpful if you describe the problem you would like to solve. That lets us judge whether and how the idea fits the product.
How is my support data used?
Only to handle your request and where legally required. You can find more information in our privacy policy.
Which technical details are useful?
For apps, you can usually find the version in settings or on the store page. For websites and Web-Apps, the exact URL plus your browser name and version are helpful.